We normally try, if possible, to reply to e-mail within hours. Because of our network security and spam filters, occasionally an e-mail does not get through. If you have sent an e-mail and do not receive a response within 2 business days, please call or fax us to confirm your e-mail has been succesfully received. You may also wish to send your e-mail with "return receipt requested" selected, to confirm we have received your e-mail.